We do what other providers can’t or won’t do!
We actually deliver hosted solutions that are fully managed, with emphasis on the fully. That means supporting you and the technologies we provide you 24x7x365. And it all starts with your dedicated Support Team—yes, a team dedicated to you and responsive to your every need—that manages and cares for everything regarding your hosted environment and your account.
We understand that your top priorities for this hosting solution are:
Regular proactive server monitoring to replace parts before failure or end of life.
Data Center Setup
Tier III DC setup, an international standard wherein multiple active power and cooling distribution paths are set up, with certain number of paths being active and one path being redundant (N+1 redundancy). This allows us to provide 99.9% availability
- Fanatical Support anytime, anywhere, any way
- Direct and unlimited access to live, expert support 24x7x365
- Immediate response to your Emergency Support Tickets
- Immediate response to Down Events
Another huge advantage is that we can change the specs of your solution overnight if you need us to and this will not affect your contract. Whether you need more RAM, a new server etc. we are able to upgrade solutions in hours and are happy to help you plan and upgrade your solution.
Firstly, we have fully redundant and secure data center facilities featuring no public access, live video surveillance, on-site security personnel 24/7/365, biometric security and pass cards.
Secondly, we deploy Cisco Firewalls throughout which are managed and updated by a security team of Cisco trained personnel.
Thirdly, we offer automatic updates and critical patching to your operating system with the latest security patches.
All you need to do is keep focusing your developers and resources on your websites and applications. The infrastructure, the network and your hosted environment are taken care of by our people, products, services and processes. This is not co-location where you’re responsible for the low-value, day-to-day tasks of maintaining your environment.
We deploy your managed server ready-to-go with all software installed, updated and security hardened. From day one your server will perform just as you need it to perform. Moving forward our experts will monitor and maintain your server 24/7/365 ensuring it is always online and performing as expected in a secure and up-to-date fashion. You need no experience yourself!
Speed: Your server will be connected via Gigabit switch port
Optimum Three-Level Physical Security
First level- Manned security provided on 24*7 basis.
Second Level- Authentication based on access cards.
Third Level- Biometric scan, the area with hosted servers is caged for additional security.
Other than this
Multiple security cameras are strategically located throughout the IDC continually providing state of the art video imaging and archiving.
Fire suppression has three levels of redundancy based on Gas Fired Systems, Carbon monoxide based systems and Water Sprinkler based systems.
Floors as well as the ceiling are based on false flooring and ceiling where the wire conduits and the fire protection systems are installed.
Entire facility around the data center is also equipped with a fire detection and Smoke Alarm systems
Ongoing Server Management
Our server management is a never ending task. Our expert team will constantly monitor and maintain your servers and every aspect of its services for complete piece of mind.
Server and Device Administration
One of the benefits of managed hosting is avoiding the need to invest in the complex and expensive resources needed to establish and maintain a web-oriented data center. The Cloud Mail Store provides comprehensive administrative services for ongoing active management of fundamental networking components as well as the routers, hardware, software and applications that run your Internet operations.
Backup and Recovery
With the number of hacks and viruses on the rise, properly backing up and storing your data has never been more important – you are at risk without it. Having a well-planned backup strategy is the most effective way to protect your vital data. We have the option of enterprise level managed backup where customers can specify a backup set, frequency and retention periods.
Without an effective monitoring solution, an organization can suffer the effects of swamped servers or overloaded databases without even knowing it until it’s too late. Security breaches and basic hardware or software failures are an even greater threat. Aggressive monitoring can prevent many of these frustrating and costly failures and help guarantee a high quality of service for your end-users
The Cloud Mail Store provides you with web stats reports on a monthly basis. This report enables you to easily track your web traffic: check how many visits and visitors your web site have daily, weekly and monthly; learn how they find the site, which search engines they utilize to reach your web pages, what keywords they type in the search engines; monitor new, returning and unique visitors as well as analyze their countries, browsers, operating systems, IP addresses and a host of other useful website statistics reports.